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1. Introduction

Welcome to Frequency ("we," "our," "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website [https://gabriel2270.wixsite.com/frequency-4] (the "Site"), purchase our products, or interact with us in any other way.

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2. Data Controller

Frequency, located at [Insert Business Address], is the Data Controller of your personal data. If you have any questions about this policy or our data practices, please contact us at [Insert Contact Email].

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3. What Data We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, billing and shipping address.

• Account Information: Username, password, purchase history.

• Payment Information: Payment card details or other payment information (processed securely via third-party payment processors).

• Technical Data: IP address, browser type, operating system, device information, and other technical information from your use of the Site.

• Marketing Preferences: Preferences regarding receiving marketing communications.

• Cookies and Usage Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy for more details).

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4. How We Use Your Data

We use your personal data for the following purposes:

• To Fulfill Orders: Process and deliver your orders, handle returns, and provide customer service.

• To Manage Your Account: Set up and maintain your account, including verifying your identity.

• To Improve Our Services: Analyze usage data to enhance the performance and functionality of our Site.

• To Communicate with You: Send you updates about your orders, respond to inquiries, and provide customer support.

• For Marketing: Send you promotional emails, newsletters, and offers, if you have opted in to receive such communications.

• Legal Obligations: Comply with applicable laws, regulations, and legal processes.

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5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (e.g., to fulfill your orders).

• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, marketing our products), provided these are not overridden by your rights.

• Consent: Where you have given explicit consent to process your data for specific purposes (e.g., receiving marketing communications).

• Legal Compliance: Processing is necessary to comply with our legal obligations.

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6. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping companies, IT providers, and marketing agencies.

• Legal Authorities: Where required by law, we may disclose your data to regulatory authorities, courts, or law enforcement agencies.

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7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the European Commission.

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8. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

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9. Your Rights

You have the following rights under GDPR:

• Access: Request a copy of your personal data.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data (the "right to be forgotten").

• Restriction: Request restriction of processing of your personal data.

• Portability: Request transfer of your data to another service provider.

• Objection: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

• Withdraw Consent: Withdraw consent where we process your data based on your consent.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within one month, in accordance with GDPR.

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10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site, analyze usage, and provide personalized content. For more information, please see our Cookie Policy [link to Cookie Policy].

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11. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system can be completely secure, so we cannot guarantee the absolute security of your data.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our Site and, if appropriate, notifying you by email.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [Insert Contact Email]
Address: [Insert Business Address]